+1-267-723-6407 info@rolotc.com

Privacy Statement

Privacy Policy

Last updated 5.15.18


We are serious about protecting the privacy of our users.  This Privacy Policy describes how we use and protect your personal data.  It applies to RoloTC.com, any subdomains thereof and any other websites where this policy is linked to in the footer of the page and any mobile application of such RoloTC websites (which we have collectively called the “Site” in this policy).

The Site is operated by RoloTC.  The terms “users” or “you” as used in this Privacy Policy, refer to Renters, who use the Site to look for Accommodations, property owners and managers who list Accommodations for rent on the Site and other users who use tools or services we provide on a Site.  It also applies to other visitors to our Site – for example those applying for a job through the Site.

We use information collected about you as explained in this Privacy Policy. The Site may contain links to third parties’ websites. We’re not responsible for the privacy practices or the content of those websites. The Site may also contain third party tools or services, such as Google Maps or Walk Score. Therefore, please read carefully any privacy policies of those third-party providers before either agreeing to their terms or using those tools, services or websites.  Unless we explain otherwise in this policy, the words and phrases used in this policy have the same meaning as in the Terms – available at Terms & Conditions.


Advertising-Supported Business Model

The Site is funded through advertising dollars. This advertising revenue helps keep RoloTC free of charge for our Users. It also allows us to explore and build new features.

We strive to make advertisements relevant and useful to you. Therefore, we may serve advertisements to you based on the information we collect from you or in relation to your interaction with the Site.

We pledge to be transparent about the information we monitor and collect from you. We keep information private between you and RoloTC, except as explained below.


Collection of Information

When you use the Site, we collect a variety of information.

  • Information you provide. When using the Site, you may provide information about yourself, such as name, address, phone number and email address.
  • Cookies and Web beacons. Cookies are bits of electronic information that can be transferred to your computer or other electronic device to uniquely identify your browser. When you use the Site, we may place one or more cookies on your computer or other electronic device.  We may use cookies to connect your activity on the Site with other information we store about you in your account profile or your prior interactions on the Site to, for example, store your preferences. The use of cookies helps us improve the quality of the Site to you, by identifying information which is most interesting to you, tracking trends, measuring the effectiveness of advertising, or storing information you may want to retrieve on a regular basis, such as your geographical preferences for Accommodations. At any time, you may adjust settings on your browser to refuse cookies according to the instructions related to your browser. However, if you choose to disable cookies, many of the free features and services will not operate properly. Also, the pages on the Site may include Web beacons or pixels, which are electronic files to count users who have visited that page, to track activity over time and across different Web sites, to identify certain cookies on the computer or other electronic device accessing that page, or to collect other related information, and this information may be associated with your unique browser, device identifier, or Internet Protocol address. We may, for example, implement a pixel on the pages of the Site where you view a certain advertisement so that we can track whether you visit a Web site associated with that advertisement at a later time.
  • Third-party Cookies and Web beacons. We may work with service providers and advertising networks to track and manage cookie information and your activities while you’re using the Site and your online activities over time and across different websites and devices. For example, third-parties may use cookies to deliver advertisements to you based on your visit to the Site. For additional information, please refer to the section below entitled, “Behavioral Advertising.” You may opt-out of cookie tracking and analysis from any of these service providers and advertising networks, which is explained further below.
  • Third-party vendors, including Google, use cookies to serve ads based on a user’s prior visits to your website or other websites.
  • Google’s use of advertising cookies enables it and its partners to serve ads to your users based on their visit to your sites and/or other sites on the Internet.
  • Users may opt out of personalized advertising by visiting Ads Settings.

We have implemented Google Analytics remarketing, which tracks and manages cookie information so that we and third-party service providers can better deliver advertisements that are relevant and useful to you on the Site and various websites across the Internet. We have also implemented Google Analytics display network impression reporting to better understand how ad impressions and ad Site are related to visits to our sites. You can customize ads or opt out of these services using the Google Ads Settings.

  • Mobile Device and Mobile Browser.  You may adjust settings on your mobile device and mobile browser regarding cookies and sharing of certain information, such as your mobile device model or the language your mobile device uses, by adjusting the privacy and security settings on your mobile device.  Please refer to the instructions provided by your mobile service provider or mobile device manufacturer.
  • Usage logs. When you use the Site, your computer or other electronic device communicates a variety of information to computer servers, including the existence of cookies, your Internet Protocol address, and information about your browser program. We also create a record of what information you are requesting, such as the page or subject areas you’re visiting.
  • Social Networks.  If you use the social networking connection functions offered through the Site, we may access all of your social network profile information that you have made available to be shared and to use it in accordance with this privacy policy.  Please refer to the instructions governing your social network account to manage the information that is shared through your account.
  • Calls to RoloTC may be recorded or monitored for quality assurance and customer service purposes.

Usage and Disclosure

In general, RoloTC uses the information collected from you to communicate with you and operate our Site. RoloTC also uses this information to respond to your requests and present you with advertising that we believe will be of interest or useful to you.

Your privacy is important and we are committed to protecting information that identifies you personally, where you have chosen to keep it private (“Personal Information”). We will only share Personal Information that you provide outside the public areas of the Site in the following circumstances:

  • When you consent or direct RoloTC to share the Personal Information.
  • Service providers to RoloTC.When RoloTC hires a service provider to help operate the Site or our business, RoloTC may give access to Personal Information only as necessary to perform the service for RoloTC, and subject to the terms of this privacy policy.
  • Partners with whom we conduct business.  RoloTC may give business partners access to Personal Information only as necessary to offer products and Site with those business partners, and subject to the terms of this privacy policy
  • Legal obligation or protection from harm. When RoloTC has a good faith belief that access, use, preservation or disclosure of the Personal Information is reasonably necessary to (a) satisfy any requirement of law, regulation, legal process, or enforceable governmental request, (b) enforce or investigate a potential violation of the Terms of Use, (c) detect, prevent, or otherwise respond to fraud, security or technical concerns, (d) support auditing and compliance functions, or (e) protect the rights, property, or safety of RoloTC, its users, or the public against harm.
  • Merger or sale. If and when RoloTC is involved in a merger, acquisition, or any form of transfer or sale of some or all of its business, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding. Personal Information may be transferred along with the business.

When you provide public information without identifying yourself, we will protect your personal identity as described above. You should keep in mind that the information that you choose to provide in a public area of the Site will not be protected by this privacy policy because you have made an active choice to make that information public.  We are not responsible for any Personal Information you choose to submit in any public area of the Site.

When we deliver ads based on data about your use of the Site, we keep your identity anonymous. We won’t identify you personally to third parties, except in accordance with this privacy policy. Of course, if you choose to respond to an advertised offer with your name and contact information, you will no longer be anonymous to the advertiser.  Further, while we do not share your Personal Information with third parties unless permitted above, RoloTC may share aggregate anonymous information with third-parties. This information does not personally identify individuals, but instead provides a helpful understanding of the groups of people who prefer certain types of information and Site.





Email Management

You may receive email from RoloTC for a variety of reasons – for example, if you took an action through the Site, you signed up for a regular report, or you posted an Accommodation and a Renter sent you a message. We respect your desire to manage email correspondence. Please note that, even if you unsubscribe from certain email correspondences, we may still need to email you with important transactional or administrative information.


Behavioral Advertising

We may participate in behavioral advertising. This means that, for example, when you use the Site, we or third party service providers or advertisers may use cookies (that they collect or that we provide to them) or other similar technologies to collect information about your use of the Site (including mobile applications) or your online activities over time and across different Web sites and devices. Collected information may include the content you view, the date and time that you view this content, and the Web site that referred you to the Site, and this information may be associated with your unique browser, device identifier, or Internet Protocol address. These practices help tailor advertisements that are relevant and useful to you. These tailored advertisements may appear on the Site or on other websites, applications or properties.

In addition, if you have provided your email address to us, we may use a scrambled, unreadable form (a hash) of your email address to deliver tailored advertisements to you on the Site or on other websites, including via Facebook’s Custom Audience Feature or other similar Facebook tools. We will not share your email address with Facebook.

You may opt-out of cookie tracking and analysis as described in the section below entitled ‘Opting Out of Collection of Information’.


Location Data

RoloTC can provide you with helpful information based on where you are. If you tell RoloTC where you are (e.g., by allowing your mobile device to send RoloTC your location), RoloTC may use that information to provide you with location-based information and advertising. If you wish to deactivate this feature, you can disable location services on your mobile device.


Third-Party Websites

Throughout the Site, we may link to the websites of other companies and/or individuals. Further, certain functionalities on the Site may involve the distribution of your listing information to third-party websites. These third-party websites may collect Personal Information about users on those websites, and RoloTC’s privacy policy does not extend to these external websites and third parties. Please refer directly to these third parties and websites regarding their privacy policies.



Individuals Under the Age of 18

RoloTC will not knowingly collect personally identifiable information from any person under the age of 18. The use of the Site by individuals under age 18 is expressly prohibited.


Storage, Security and Retention of Information

You acknowledge that Personal Information will be processed and stored by RoloTC in databases hosted in the United States. RoloTC has taken reasonable steps to protect the information users share with us, including, but not limited to, setup of processes, equipment and software to avoid unauthorized access or disclosure of this information. No transmission of information via the Internet can be entirely secure, however, so please always use caution when submitting Personal Information.

We will retain your Personal Information for as long as you have an active account, as needed to provide you with the Site, to comply with our legal, financial reporting, or compliance obligations, and to enforce this privacy policy.


Contacting RoloTC

You can access, update, and delete Personal Information you provide to RoloTC in your account profile by logging into your account or emailing us at support@RoloTC.com. While we are ready to assist you in managing the Personal Information you provide to us, we cannot always delete records due to financial reporting, compliance, or other reasons.

If you have any questions about this privacy statement, or the privacy practices of RoloTC, please email us at support@RoloTC.com.

Please note that this policy may be amended from time to time. You should check back for the most current version before relying on any of the provisions in this privacy policy. By using the Site, you agree to the terms of this Privacy Policy.

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